Refund policy

COVIJANTI RETURN & EXCHANGE POLICY

We want you to love your Covijanti purchase. If something isn’t quite right, we’re happy to help with an eligible return or exchange.

RETURNS

Returns may be requested within 30 days of the purchase date.

To be accepted, items must be unworn, unwashed, and in their original, resalable condition. All original tags must still be attached, and items should be returned with their original packaging.

Please note that Covijanti does not provide refunds to the original payment method. Once a return has been approved, you will receive store credit or a gift card for the eligible purchase amount.

Original shipping charges, when applicable, are non-refundable, and the customer is responsible for the cost of return shipping.

ITEMS THAT CANNOT BE RETURNED

The following items are final sale and cannot be returned or exchanged:

  • Sale or discounted items
  • Accessories, including bags, backpacks, belts, duffle bags, glasses, jewelry, laces, and socks
  • Preorder items while they are still in production

Once a preorder item has been delivered, you may request a return within 30 days of delivery, as long as the item meets all of our return requirements.

DEFECTIVE ITEMS

We stand behind the quality of our products. If your order arrives with a manufacturing defect, please contact us at cjtsupport@covijanti.com as soon as possible.

Please include your order number along with photos and a brief description of the issue so our team can review it and assist you.

HOW TO REQUEST A RETURN

Before sending anything back, please email cjtsupport@covijanti.com with:

  • Your order number
  • The item(s) you would like to return
  • The reason for the return

Our team will review your request and provide return instructions if your request is approved.

Please do not send items back without receiving return instructions from Covijanti first.

When shipping an approved return, we recommend using a service that provides tracking. Covijanti is not responsible for packages that are lost or damaged while being returned.

Once we receive your package, our team will inspect the item to make sure it meets the return requirements. You will then be notified whether your return has been approved.

If approved, your store credit or gift card will be issued according to the value of the eligible returned merchandise.

EXCHANGES

We offer exchanges when the requested item or size is available.

To request an exchange, email cjtsupport@covijanti.com with your order number and the item you would like to exchange.

All exchange items must be unworn, unwashed, and returned with their original tags and packaging.

If the requested item or size is unavailable, you may receive store credit or a gift card instead.

RETURN POLICY ENFORCEMENT

Covijanti reserves the right to decline returns or exchanges that do not meet the requirements outlined above.

We may also restrict or refuse returns or cancel orders in cases involving suspected fraudulent activity, excessive returns, or misuse of our return policy.

If you have any questions about a return or exchange, please contact:

CJT Support
cjtsupport@covijanti.com